I want to share a post done by one of the members of our IGC&N (Independent Garden Centers & Nurseries Group.) By the way, our group now has 287 members, and is growing every day! Ian Barclay, owner of The Desert Northwest and author of a blog by the same name wrote a great post on how not to use social media for your garden center or nursery. He writes about one garden center where he posted on their Facebook page, only to find his post's deleted, twice. Now if the garden center in question found a post that was derogatory or demeaning then I certainly could understand it being removed. His post's we're not, and when a garden center does that it shows they are not very open to having a conversation with people, but rather they are trying to control the message. These day's that doesn't work, but some garden centers, nurseries, and garden media continue with the illusion. I am concerned that some horticultural enterprises, who are jumping into the social media bandwagon, are following the wrong advice. Often this advice comes from the very people who tout them selves as social media experts.
There are no social media experts! Just people who have figured out how to use the various platforms available. Sure someone can tell you to push this or that button, or here is how to turn on this or that feature with Facebook or Twitter. But social media experts? I'm not a social media expert. I am a garden center owner that has figured out how to use some of the platforms available to get the word out. What you do with it after that is up to you. Do I need someone to tell me how to start conversation? No.
Simply being a IGC (Independent Garden Center) does not make you better than the local box stores. There a plenty of IGC's that don't get it, as Ian in his post points out. Why wouldn't an honest nursery, with honest advice not want to start a dialog about what they are recommending with Ian? Because they are trying to control the message. It doesn't work that way anymore. If your garden center or nursery that's get "it", and you want to hang with others that do, we have a community of like minded people here. Come join us.